AMERICAN AIRLINES

American Airlines is a major airline operating a large domestic and international route network spanning cities all around the world.

Role
Lead UX/UI Designer

Challenge
Improve the user experience for frustrated passengers dealing with a canceled flight.

Problem
When a passengers flight gets canceled they need quick access to hotel room accommodations and meal vouchers provided by the airline.

Goals
Enhance the user journey experience by providing new UI styling and adding hotel distance feature with shuttle service availability, and option for "Add to Apple Wallet" for easy meal QR Code access.

DESIGN

User Journey | Wireframes | Prototype

User Journey

Mapping out what the user journey looks like.

Wireframes
After reviewing the user journey, I translated finalized ideas into wireframes.

Prototype
To better understand essential features I created Hi-Fidelity assets for hotel options and QR Codes to be presented at available restaurants.

NEXT STEPS

Presentation Deck

Present to Stakeholders

The improvements of the overall user experience will be formatted into a presentation deck that will help communicate the design to stakeholders effectively. Emphasizing the critical design elements, such as the user interface components, color schemes, and typography. Encouraging stakeholders to provide feedback for valuable insights and potential design opportunities. Based on the feedback received, usability testing with real users will follow. This will be done with a clickable prototype to identify any usability issues or pain points to finalize the design.